GP appointments are available and all are triaged by the doctor, before an appointment is offered.
Requesting a triage appointment are booked on the web or over the telephone during opening hours.
All Practice Nurse and Health Care Assistant appointments are bookable in advance by calling the Surgery.
Please remember an appointment is for one person.
Triage System - How does it work?
When calling to make an appointment with a doctor you will be added to a triage list, whereby you will be contacted by the Surgery either offering a telephone consultation, or a face to face appointment.
You won’t need to ring at 8:00 on the day to be sure of getting an appointment that day, as the system will operate all day long. Please call during the morning if you require an urgent appointment, or have an urgent query if possible.
You can ask the doctor to call back around a particular time if you will not be able to take a call immediately. The doctor will call you back as soon as possible (or as close to the time requested). The doctor will then have a brief discussion with you about your reason for needing an appointment and will book an appointment for you that day if appropriate or for another day if necessary.
Messages from the Surgery
You may be contacted from time to time directly from the Surgery via your mobile phone, with information regards to a recent query, you may have had or confirming appointments etc.
If you prefer to not be contacted via your mobile phone please do let the Surgery know.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice Nurses are qualified to deal with many ailments.
If you feel your problem could be dealt with over the telephone rather than by attending the surgery please inform the receptionist of this, whereby this will be noted on the triage notes.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 12:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
We are not a formal training practice but we sometimes have medical, nursing and other health professional students based for a short time at the practice as part of their training.
It is helpful if patients are willing to see these health professionals in training, but if you prefer not to, please tell the receptionist. These consultations are always confidential.
Cancellations & Reminders
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment as this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Please click on the link below to download our Did Not Attend Policy:
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
Extended Practice Opening Hours
Mocketts Wood Surgery offer pre-bookable extended hours appointments on Wednesday between 18:30 - 20:00.
Other Local Extended Access Services
Please note 08:00 to 20:00 appointments are offered within your area on a daily basis. Please ask the receptionist if you would like to book an appointment in the evening up to 20:00. You will be informed as to which surgery we are able to pre-book for.