BANK HOLIDAY CLOSURE FOR 19th SEPTEMBER

Her Majesty Queen Elizabeth II’s State Funeral, will be a national bank holiday and therefore the surgery will be closed.

In line with other bank holiday measures, should you require medical advice or assistance during this time please contact 111.

In the event of a medical emergency please dial 999.

If you require any prescriptions for that date, please place your request by end of day on Wednesday 14th September 2022, in order to allow for any requests to be managed.

19th August 2022

PLEASE NOTE - IF YOU HAVE PATIENT ONLINE ACCESS PLEASE BOOK YOUR FLU JAB VIA THIS ROUTE, AS THIS AVOIDS CONJESTION WITH OUR PHONE LINES. 

(WE HAVE HAD A FEW TECHNICAL ISSUES WITH OUR PATIENT ONLINE ACCESS BOOKING - WHICH HAVE NOW BEEN  RECTIFIED).

ON-LINE ACCESS IS NOW AVAILABLE TO BOOK YOUR FLU JAB - IF YOU HAVE SIGNED UP FOR THE ACCESS

WE APOLOGISE FOR ANY INCONVENIENCE THIS MAY HAVE CAUSED. 

APPOINTMENT DETAILS:

Flu vaccinations will commence at the Surgery in September 2022 and all appointments will be at Mocketts Wood Surgery: 

• Bookable and Walk In - Saturday 17th September 2022 08:00 - 18:30
• Please check ONLINE ACCESS for further additional dates or call the surgery 

Invites have been sent to patients who are eligible for the vaccine:                                    

ELIGIBILITY:

You are eligible for your flu vaccine if you are:

• Over 65s
• Have certain health conditions (at risk – all age groups)
  • Chronic respiratory disease
    • Asthma
    • COPD
    • BPD
  • Learning Disability
  • Chronic heart disease
  • Diabetes
  • Chronic liver disease
  • Immunosuppression
  • Chronic neurological disease
  • Asplenia or dysfunction of the spleen
  • Morbid obesity >40BMI
• Live with someone who is immunocompromised or close contacts
• Are pregnant
• Carers
• Housebound and care home residents
• Front line staff employed

AGED 50 - 64 PLEASE SEE BELOW:

• Age 50-64 that are not eligible for the flu vaccination will BECOME eligible in Mid October, date TBC. (this enables prioritisation of those with clinical risks in the older age groups)

4th August 2022

Dear Patients

INFORMATION - RE DELAY IN RECEIVING RADIOLOGY RESULTS

Unfortunately we are currently experiencing delays in receiving reported radiology results for our patients, and have been informed that these can take up to 8 - 9 weeks athe moment.  

14th July 2022

The Surgery has sent out a survey to all our patients today with a view of collecting information regards to extended access appointments.  We would be grateful if you could please spare some time to complete the brief survey as this will give us important feedback as to the planning of extended hours clinics from October onwards.  

Some patients may have received more than one text, this will be due to the fact that occasionally the same mobile number is used for the same household. There is no need to contact the Surgery regards to this. 

The survey has been sent out to all Surgeries within the Margate and Mocketts PCN (Primary Care Network) ie, Bethesda Surgery, The Limes Surgery, Northdown Surgery and Mocketts Wood Surgery. 

Your feedback is important. 

7th July 2022

Although guidelines have changed recently, we would appreciate it if you could be mindful of wearing a face mask whilst in the Surgery, to protect yourself and others – however it is your preference.

If you choose not to wear a mask please be mindful of the following guidance: 

• Patients with respiratory symptoms should wear a facemask or covering.
• The person sitting next to you could be receiving chemotherapy for cancer and at risk from serious covid infection.
• The child next to their parent could have a severe immunodeficiency and susceptible to severe covid infection.
• Staff are our most precious resource, we cannot afford them not to be at work due to covid. Help us to help you!!!
• We appreciate that masks are not worn at supermarkets etc, however we are a healthcare GP Surgery, looking after the most vulnerable in your community.

We thank you in advance for your understanding.

24th June 2022

Please note that we are are having some technical issues with our system delivering SMS to patients regards to the initial SMS appointment confirmation details.    

We are looking into this problem, and aim to have it solved as soon as possible.  Therefore, please be mindful of your appointment details until such time that this problem is resolved.  

Thank you.

9th June 2022

We are aware that Rowlands Pharmacy Broadstairs are experiencing difficulties at the moment with regards to dispensing prescriptions.   We would like to assure you that we are in discussion with Rowlands, in order to ascertain further information. 

Our reception team and pharmacist are triyng their very best to assist with queries regarding this problem.  

Please be patient with our team!! 

Reminder - we do operate a Zero Tolerance Policy at the Surgery.   

13th May 2022

Please note:  =

The Surgery will be closed on:

Thursday 2nd June2022

Friday 3rd June 2022

WHAT TO DO WHEN WE ARE CLOSED:

Please use NHS111 if you need medical help when this practice is closed.  The NHS111 team has trained advisers, nurses and doctors avilable at all times.   They can help over the phone and advise you where to go if you need to see someone.  Don't waste time going to the wrong place - phone NHS111 or go online:  111.nhs.uk

 31st March 2022 - udpated 14th April 2022

ARE YOU HAVING DIFFICULTY GETTING AN APPOINTMENT?

This could be one of the reasons:

During February 2022 there were the following missed appointments which equated to 23 hours and 20 minutes:

• 17 missed GP appointments and
• 57 missed nurse appointments

During March 2022 the missed appointments equated to 26 hours and 15 minutes:

• 31 missed GP appointments and
• 57 missed nurse appointments as well as
• 3 missed physiotherapy appointments and
• 4 mental health nurse appointments

If you do need to change or cancel your appointment please give the Surgery a call so that we are able to offer the appointment to another patient.

Thank you. 

16th March 2022

Mocketts Wood Surgery now have a Social Prescriber Link Worker (Becky), who can support you with any queries concerning housing, employment, loneliness, assistance to enable you to become more socially connected, as well as assisting with many other social queries you may have, which can make a difference to your health and wellbeing.   

You do not need to see the GP to be referred to Becky, please call the Surgery, select option 2 or ask reception to put you through. 

 17th November 2021

• Caring for you - Yes
• Keeping you well - Yes
• Taking abuse - No
• Please remember that our staff are here to help you, not to be abused.  Abuse #notinadayswork

25th August 2021

To help practices better meet the needs of patients who require care over the August Bank Holiday weekend the online consultation system eConsult will NOT be available from:

18:30 on Friday 27th August until 08:00 Tuesday 31st August 2021.

If you need urgent care, NHS111 is there for you 24 hours a day.  Pharmacists are experts in medicines and can help you with minor health concerns.  You can find out opening hours of pharmacies near you on the NHS England website.  

21^st June 2021

There has been a lot of information on social media recently regarding opting out of data sharing The deadline for this has now been extended to 30^th September 2021.

All of the information you need to know on how to opt out can be found on the following website:

https://www.nhs.uk/your-nhs-data-matters/manage-your-choice/

If you wish to opt out you need to follow the link and guidelines of either submitting your choice online, printing out the form to complete and either send back to them via email or post. The surgery is not responsible in submitting your choice.

It is important to remember that this information is used to help the NHS plan for future services and to research items, like the COVOD pandemic.

21^st June 2021

The SAGA GP Vaccination Site which is made up from the Margate & Mocketts Wood PCN (Primary Care Network) and CARE PCN celebrated last week giving our 100,000 Covid vaccination.

Thanks goes out to all the staff across the surgeries and volunteers who have worked tirelessly in supporting the programme by vaccinating, coding, marshalling, cleaning and booking and arriving patients.

The vaccination programme has been rolled out well and has seen Thanet record a very low rate of infection.

We are on the final push now and are grateful for such a wonderful team that has been created at SAGA.

 1^st June 2021

Since the NHS was created in 1948, the population has grown and people are living longer. Many people are living with the following:

• long term conditions
• suffer from mental health issues
• may require further input from social prescribing
• may need to access their local health services more often

In order to meet these needs and to support our patients in the best way possible, GP practices are now working together with community, mental health, social care, pharmacy, hospital and voluntary services in their local areas in groups of practices known as primary care networks (PCNs) who support each other, although all Surgeries still remain independent.

Mocketts Wood Surgery is proud to be part of the Margate & Mocketts Wood PCN which consists of four GP surgeries, namely:

Bethesda Medical Centre

The Limes Surgery

Northdown Surgery

Mocketts Wood Surgery

Dear Mocketts Wood Patients

Thank you for bearing with us during the last year which has been a challenging and stressful time for everyone.  We have tried to provide you with the best care during this period, and have thank you for your support which we have received.

This letter is to update everyone on how we are coping post Covid pandemic with the increased demand, the changing delivery of primary care and how we can work collaboratively with you to deliver safe care.

Increased demand

NHS England has published data on the increased numbers of appointments within General Practice compared with the same period in previous years, the following link displays the data:

https://digital.nhs.uk/data-and-information/publications/statistical/appointments-in-general-practice/march-2021

With a very elderly population who naturally have a greater need for primary care we are experiencing a huge increase in demand. This demand is above what we would expect and includes:

• Consultations from patients with numerous problems
• Requests to chase hospital appointments
• Requests for help with minor problems where self-care would be more appropriate.                                                                                                                                                                                                                        

Self-Management

Many patients phone with concerns about minor illness/ problems, without trying home remedies such as simple pain killers or other treatments for problems like constipation or diarrhoea.  We are not suggesting that if you are seriously ill, or if you have a red flag symptom, that you wait to get worse before getting in touch with us.  

With self-care most cases of minor illness do resolve without ever needing treatment from the GP.  By encouraging self – management in these instances this will reduce the huge pressure we are currently experiencing.

Red flag symptoms are symptoms like chest pain, bleeding, paralysis, difficulty swallowing that could indicate serious disease like cancer, a stroke or heart attack. We actively encourage you to get in touch with the right professional if you have red flag symptoms.

Telephone Consultation

In response to the COVID-19 pandemic, NHS England and NHS Improvement supported all GP practices in England whilst in the lockdown period with the rapid implementation of a ‘total triage’ model using telephone and online consultation.

Total triage means that every patient contacting a GP practice is first triaged before making an appointment.

Looking Ahead

All appointments are managed via telephone triage in the first instance.  Once triaged the appropriate face to face appointment will be made if necessary, with the most appropriate clinician, at the most appropriate time.  

This system benefits all patients, as it ensures that those with immediate needs are given priority.  

Working collaboratively

There remains a lot of work for the team to do at Mocketts Wood Surgery such as:

• palliative care
• care of the elderly
• support for those with chronic conditions, immunisations
• planning and working with others such as secondary care colleagues to improve health outcomes

Whilst we continue to do this you can help us by:

• Using services carefully and thinking about self-care first.
• Helping the doctor to prioritise care if you have a number of problems that need to be dealt with.
• Contacting others that can help you like mental health support services.
• Letting us know when it’s a good time to call you for telephone consultations.
• Updating the Surgery with your current contact telephone number and email address.
• Ensuring that you give accurate details to the receptionist to pass on for the telephone triage.

Please continue to work with us, to help us help you.

We have learnt a lot during the pandemic and want to improve care as we come out of it however we can only do this within the resources we have and we need to use them wisely.

Mocketts Wood Surgery

Comprehensive list of services in order to get help, and also give help to your local community.

http://thanetcoronavirusassistance.com/volunteer/

FREE help for anyone who is:

Over 70, vulnerable, has no other support and lives in the BROADSTAIRS are.

Shopping delivery:

Can collect shopping and medicine and deliver it to you with no physical contact

Friendly chat:

If you feel lonely, isolated or worried, call one of our volunteers for a chat. You don't need to request a service. Sometimes it's just nice to talk

Who we are:

We are a local residents working in association with the award-winning Gap Project charity (based at Queens Road Baptist Church) to offer this FREE service in these worrying times.

CALL OR MESSAGE 07432 585515

Alternatively, call 01843 602762 or email cllr-aram.rawf@thanet.gov.uk

To the Royal British Legion and UK Mask Force

We wish to express our extreme gratitude to you for managing to source and provide critical PPE supplies for Care Homes and Doctors surgeries during these trying times. It was an honour to meet the team who came to present the PPE to Maurice House Care Home and the generous donation of face masks to our surgery as well!

We wish you all the best with this venture and hope to meet again.

Kind regards

The Doctors and Staff of Mocketts Wood Surgery

For those wanting to find out more or wishing to donate to this wonderful cause, please go to www.ukmaskforce.co.uk